The casino eventually closed her account and offered a refund, but she faced issues due to her bank not supporting IBAN. The player received £77.79 and confirmed the resolution of her complaint. His three deposits totalling €100 hadn’t been credited to his casino account, despite him providing the necessary documents. We advised the player to contact his payment provider to investigate the issue.
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The player later informed us that the withdrawal was processed, therefore we marked the complaint as resolved. The player from Quebec had requested a withdrawal prior to submitting his complaint. Unfortunately, his winnings hadn’t been received at that time. After communicating with the Complaints Team, the player confirmed that the casino had made the first payment and he had planned to continue withdrawing. The player later confirmed that all his winnings had now been paid.
Player’s struggling to complete the account verification.
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The issue was resolved as the player confirmed that the money had been paid. The player from Ireland requested assistance regarding an indefinite account closure at DuxCasino and a pending withdrawal of €5,000. Despite having fulfilled all verification steps, the casino provided vague responses and no clear timeline for the release of funds. The issue was resolved as the player confirmed receipt of the payment. The Complaints Team marked the complaint as ‘resolved’ and expressed appreciation for the player’s cooperation.
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The player’s deposit was not credited.
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However, we’ll monitor it closely and update our review if this changes. GetSlots Casino is fully licensed by the Curacao Gaming Authority, which allows Australian players to legally sign up and enjoy it. Accessing the Support tab in the sidebar on the left will bring up the live chat function, which is the best and most convenient way to reach out to a representative. If you’re a bit shy and would rather just send a message, clicking on “Support” in the footer of the casino will bring you to a form you can fill out in order to send a ticket. And, if neither option appeals, you can always contact them by e-mailing them directly through your preferred mailing service.
The amount was debited from their Binace account, but it has not been credited to their Bruno Casino account. The player from Australia has experienced a technical problem while playing a specific slot machine. We’ve rejected this complaint in our system due to a lack of evidence.
They further stated that despite being a fully verified and loyal player since 2021, they feel betrayed and deceived. The complaint was resolved as the player’s deposit been credited. Take a look at the explanation of factors that we consider when calculating the Safety Index rating of GetSlots Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
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Ultimately, the player confirmed that he had received his payments, and the complaint was marked as resolved. The player from Switzerland, who had previously had positive experiences with the casino, faced a delay in withdrawing their 1000 USDT. Although their account was verified, they had been waiting for two weeks and had received no further updates after being told they would be contacted via email.
The casino admitted to an error in crediting the incorrect free spins and offered more spins instead of returning the lost 200€. We rejected the complaint because the player didn’t respond to our messages and questions. If you’re looking for a casino site with thousands of games, look no further. GetSlots has over 6000 games from over 40 software developers.
- If you’re also experiencing problems, we would recommend that you download the dedicated mobile app available for Android devices.
- The player from Germany is dissatisfied with the verification process.
- Kayla, our dynamic Acrobat and Trapeze Artist (Casino Games Head), leaps into action with agility and flair.
- The player from Italy deposited €80 and received a bonus of €20.
Player’s deposit has not been credited.
The player from Germany deposited money into ninecasino using her husband’s account, which resulted in a warning. Despite this, she was allowed to continue playing and activating bonuses. She’s now having issues with a withdrawal and is seeking advice on the situation.